Refund policy

At Techeasemart.com, we specialize in providing high-quality Electronics and Gadgets to our valued customers across India. Customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, may arrive damaged, or may have a technical issue. To ensure transparency and build trust, we have created a clear and customer-friendly Return & Refund Policy.

Please read this policy carefully before making a purchase.

1. General Return Policy

We offer a 7-Day Return Policy from the date of delivery. If you are not satisfied with your purchase, you may request a return within 7 days of receiving the product.

To be eligible for a return:

  • The product must be unused and in original condition.

  • The item must be returned in its original packaging.

  • All accessories, manuals, warranty cards, and free gifts (if any) must be included.

  • The product should not show signs of physical damage caused by misuse.

  • The return request must be initiated within 7 days of delivery.

Returns requested after 7 days of delivery will not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, some items may not be eligible for return. These include:

  • Products damaged due to misuse or improper handling.

  • Items without original packaging.

  • Products with missing accessories.

  • Items marked as “Non-Returnable” during purchase.

  • Software, digital products, or downloadable content.

Certain electronic items with manufacturer warranty may require direct service center support instead of return.

3. Damaged, Defective, or Wrong Product

If you receive:

  • A damaged product

  • A defective product

  • A wrong item (different from what you ordered)

Please contact us within 48 hours of delivery.

You must provide:

  • Clear photos or videos of the product

  • Photos of the packaging and shipping label

  • Order number details

After verification, we will arrange for:

  • Replacement (if available), or

  • Refund (if replacement is not available)

We strongly recommend recording an unboxing video for electronics items as proof in case of damage claims.

4. Return Process

To initiate a return, follow these steps:

  1. Email us at Techeasemart@gmail.com

  2. Mention your Order Number.

  3. Provide the reason for return.

  4. Attach photos/videos if applicable.

Our support team will review your request within 2–3 business days.

If approved:

  • We will arrange reverse pickup (if available in your area).

  • If reverse pickup is not available, you may need to courier the product to our address.

Return Shipping Address:

Village – Kathal Bari
Post – Bairati
District – Coochbehar
Pin Code – 736157
West Bengal, India

Contact Number: 9382542972

5. Refund Policy

Once we receive and inspect the returned item:

  • You will receive a confirmation email.

  • Refund will be processed within 5–7 business days.

Refund will be credited to:

  • Original payment method (Prepaid Orders)

  • Bank transfer (if required)

  • UPI (if applicable)

For Cash on Delivery (COD) orders, customers must provide bank account details for refund processing.

Please note:

  • Shipping charges are non-refundable (unless the return is due to our mistake).

  • Refund processing time may vary depending on your bank.

6. Replacement Policy

If you prefer a replacement instead of a refund:

  • Replacement is subject to product availability.

  • We will dispatch the new item after receiving and verifying the returned product.

  • If the replacement product price differs, additional payment or partial refund may apply.

Replacement delivery time may vary depending on stock availability and location.

7. Cancellation Policy

Order cancellation is allowed only before dispatch.

To cancel your order:

If the order has already been shipped, cancellation will not be possible. In that case, you may request a return after delivery.

Refund for cancelled prepaid orders will be processed within 5–7 business days.

8. Warranty Information

Many electronics and gadgets come with manufacturer warranty.

Warranty coverage includes:

  • Manufacturing defects

  • Internal hardware issues (as per manufacturer terms)

Warranty does not cover:

  • Physical damage

  • Water damage (unless specified as waterproof)

  • Damage due to improper use

  • Unauthorized repairs

For warranty claims, customers may need to contact the authorized service center directly.

Techeasemart.com is not responsible for manufacturer warranty terms but will assist customers in guidance whenever possible.

9. Return Shipping Charges

Return shipping charges depend on the reason:

  • If the return is due to our mistake (wrong/damaged/defective item), we will bear the shipping cost.

  • If the return is due to personal reasons (change of mind), the customer must bear return shipping charges.

In case of courier return by customer, safe packaging is mandatory. We are not responsible for damage during return transit if not packed properly.

10. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your bank or payment provider.

  3. Wait for official processing time (5–7 business days).

If the issue still persists, contact us at Techeasemart@gmail.com with your order details.

11. Important Guidelines

  • Always check product specifications before placing order.

  • Ensure correct shipping address and contact number.

  • Keep invoice and packaging until return period ends.

  • Record unboxing video for electronic items.

We reserve the right to refuse returns if the product does not meet our policy conditions.

12. Fraud Prevention

To prevent misuse:

  • Returns may be rejected if signs of tampering are found.

  • Frequent return requests from the same account may be reviewed.

  • False claims may result in order cancellation or account restriction.

13. Contact Us

If you have any questions regarding returns or refunds, please contact:

Techeasemart.com
Email: Techeasemart@gmail.com
Phone: 9382542972
Address:
Village – Kathal Bari
Post – Bairati
District – Coochbehar
Pin Code – 736157
West Bengal, India

Customer support working hours:
Monday to Saturday – 10:00 AM to 6:00 PM
Sunday – Closed

14. Final Note

At Techeasemart.com, we aim to provide a smooth and trustworthy shopping experience for all electronics and gadget lovers. We value your trust and are committed to resolving issues fairly and transparently.

By placing an order on our website, you agree to this Return & Refund Policy.

Thank you for shopping with Techeasemart.com.